Source: https://resimo.com/knowledge-base/ Knowledge base # Get help with your Resimo application. Guides for the sales, marketing and IT teams of developers who already run a Resimo application: availability, hardware, your website, the panel and what to do when something looks wrong. Common problems Support ## Need help now - ### Call your project manager Their phone number and email are in your project panel. Every client has a project manager who knows the development, and we confirm every report as soon as it arrives. - ### The sales office has stopped If the application does not start or your team cannot show the development, say so in the first line of the message. It goes to the top of the queue, and most fixes happen remotely. - ### Unsure who to write to Write to bart.grzywniak@resimo.com with the name of your development, and we pass it on to the right person the same day. ## Support at a glance Warranty on the application 3 years, covering failures of the application Hardware The manufacturer's warranty, usually about 2 years, claims through us Remote access To every station we install, which is how most problems are solved Local support 11 markets, remote everywhere else ## Browse by topic Nine topics, from the first week after launch to the problems that come up in year three. - ### Getting started The first weeks after launch. - Who your project manager is and how to reach them Coming soon - Training your sales team on the application Coming soon - Running the application on several computers Coming soon - Sharing Resimo Web with brokers and agents Coming soon - ### Availability and prices Keeping what the buyer sees true. - Where the application reads statuses and prices from Coming soon - Changing a status or a price when your CRM is connected Coming soon - Changing statuses in the Resimo panel Coming soon - Importing units from a spreadsheet Coming soon All 6 guides - Showing several currencies, square metres or square feet Coming soon - Hiding prices of sold and reserved units Coming soon - ### The sales office station Touch stations, totems and screens. - What the station needs: power, space and internet Coming soon - Using the application with a mouse Coming soon - Two screens or two stations Coming soon - [Preparing the station for a trade fair](https://resimo.com/knowledge-base/prepare-station-trade-fair/) All 5 guides - Making a hardware warranty claim Coming soon - ### Your website Resimo Web on your pages and in your analytics. - [How to embed Resimo Web on your website](https://resimo.com/knowledge-base/embed-resimo-web/) - Which devices and browsers Resimo Web runs on Coming soon - Tracking Resimo Web in GA4 and Google Tag Manager Coming soon - Language versions of the application Coming soon All 5 guides - Running the application under your own domain Coming soon - ### Leads and analytics The CRM and analytics panel. - Where the leads from the application go Coming soon - Reading a visitor's session timeline Coming soon - Traffic sources and campaigns in the panel Coming soon - Reading the AI assistant conversations Coming soon - ### Updates and change requests What changes, who changes it and what it costs. - How updates reach your stations Coming soon - Which changes are included and which are quoted Coming soon - Replacing unit cards and brochures Coming soon - Updating the gallery Coming soon All 5 guides - Adding a new building or phase Coming soon - ### Accounts and access Who in your team sees what. - Roles and permissions in the panel Coming soon - Several developments in one panel Coming soon - Adding and removing panel users Coming soon - Limiting access to your office network Coming soon - ### Security and data For your IT team. - Where your data is hosted Coming soon - Encryption and backups Coming soon - Exporting and anonymising buyer data Coming soon - Getting the security document for your IT team Coming soon - ### Troubleshooting When something looks wrong. - The station shows an old price or status Coming soon - The application does not start or shows a black screen Coming soon - Your office network blocks the application Coming soon - Something changed after an update Coming soon All 5 guides - What to send us with a fault report Coming soon See it live ## Did not find it? Write to us and say which development it is about. We answer the question and add the article. - Bart Grzywniak Sales ยท Global - [+48 780 530 047](tel:+48780530047) - [bart.grzywniak@resimo.com](mailto:bart.grzywniak@resimo.com)