Questions our clients ask us most.

Resimo builds 3D sales applications for real estate developers, in which a buyer explores any apartment in a development before it is built.

We have been doing this since 2008, with 1,000+ applications delivered and signed projects in 25+ countries. One 3D model of the development stands behind everything a client gets from us: the touch application in the sales office, the web application on the project website, and the renderings and films. Resimo is the brand we work under internationally, and in Poland the same team works as Yslab. If you are comparing suppliers, the quickest test is one current project: send us its location and the number of buildings and apartments, and we show you what the application would look like for it.

200+ development companies have worked with Resimo, across 1,000+ applications delivered.

They range from a single building to a whole resort, in Europe, the Middle East, Africa and North America. 92% of our work comes from developers who had already worked with us, and a developer who comes back orders 9 projects on average. Client names appear on this site only where the client agreed to it, which is why the project pages name some developments and describe others by their scale and market. If you want to hear from a client with a project like yours, ask your rep for a reference from a similar development.

Resimo is headquartered in Warsaw and has offices in Toronto, Miami, Madrid, Dubai and Erbil.

Local teams support clients in 11 markets: Poland, Spain, Portugal, Turkey, Iraq, Egypt, Saudi Arabia, the UAE, Oman, Canada and the United States. Everywhere else we work through the remote access we keep to every station we install, which is also how most technical problems get solved in the local markets. Production runs in one company, so a project for Dubai and a project for Toronto go through the same team and the same process. The contact page lists every office and the sales rep for each region with a phone number and an e-mail address, and the form there reaches the rep for your country.

A local studio can make a beautiful render, and Resimo adds the application your sales team opens every day, built on a production process behind 1,000+ applications.

The difference shows after the first picture. An application has to carry every unit, read availability from your CRM, run on the sales office screen and on your website, and stay current while the development sells, which is a production and support job as much as a visual one. You do not have to choose between the two. Where local presence matters, we have local support in 11 markets, and the renderings can come from the same model as the application. To compare fairly, give both the same brief for one project and look at what each delivers for the sales office.

Resimo is both: it builds the interactive applications sales teams use in sales offices and on developer websites, and its CGI department produces the stills and films from the same 3D model.

Buyers filter units, compare apartments, check the view from a balcony and save favourites in the application. The campaign images come from that model too, so nothing is modeled twice and a facade change reaches the brochure, the film and the sales office screen together. Renderings can also be ordered on their own, and the model built for them is then ready for the application. Some clients start with the application and add pictures for the launch campaign, others start with renderings and add the application when the sales office opens. Either order works, because the second product builds on the model of the first.

Many developers keep two approved suppliers, and Resimo often starts as the second one, on one real project.

Procurement rules in many companies ask for at least two vendors anyway, so adding Resimo does not mean replacing anyone on day one. We take part of the workload, deliver on that project and let the result decide the rest. Before that, it helps to say what is not working today, whether it is delivery time, the number of units a vendor can handle, quality or the way changes are made, because that decides which project is the right first one. A defined first scope keeps the risk small on both sides: you see our process, our project manager and the finished application before you commit to anything larger.

Resimo Touch runs on a touch station in the sales office with full freedom of movement, Resimo Web runs in any browser on your website, a tablet or the office screen, and Resimo Light is a lighter web application built from pre-rendered shots.

Touch is the most immersive of the three: the buyer moves through the development in real time on a game engine and walks through any furnished apartment at eye level. Web is the one most buyers meet first, because it sits on your website and works on a phone, with live availability, apartments in 3D and the view from each unit. Light puts a floor picker and highlighted units online for a project that has to launch early. All three are built from one 3D model of the development. The comparison table on the Solutions page sets them side by side, with delivery time and budget.

For most projects Resimo recommends starting with Resimo Web and adding Resimo Touch when the sales office itself has to win the visit.

Web reaches every buyer who starts online, which is most of them, and it needs no hardware because it runs on a screen you already have. Touch earns its place when buyers come to the sales office to decide, when you compete with other developments for the same weekend visit, or when the office conversation needs the whole development in real time. All three products are built from one 3D model of your development, so moving up later adds to the work already done. Light suits a settled design that has to launch soon. Tell us how your buyers arrive, and we recommend the order.

Resimo Touch runs only on the station in the sales office, and on a tablet, a phone or a laptop the same development runs in Resimo Web.

The reason is performance. Touch renders the whole development in real time on a game engine with dynamic light, and that needs the graphics power of a dedicated station, which an iPad or a phone does not have. Resimo Web is built for those devices: it runs in the browser, needs nothing installed and reads the same availability from your CRM. In practice a sales team uses both. The touch station carries the conversation at the desk, and reps take Web on a tablet to the site, to a meeting outside the office or to a broker, so the buyer sees the same development wherever the conversation happens.

Resimo VR fits trade fairs and the showings in your sales office you want remembered, while the everyday conversation at the desk runs better on the touch screen next to it.

We deliver VR and still advise against it as the daily sales tool, because a headset raises the bar for every buyer: it has to be put on, it has to be cleaned between people, and some buyers feel unwell in it. For one moment, such as a fair stand or a launch, those costs are worth what the moment creates. Resimo VR opens from the browser on standalone headsets of the Quest class, with nothing to install. Phones and tablets show the same 360 scenes with the gyroscope. If you already own an immersive room or headsets, we prepare content for them from the same model as your application.

Resimo AR stands the massing of your building and its site plan on a table, at roughly 1:100 to 1:200, in the buyer's phone browser.

It shows the building from outside, as a simplified model, so that it stays light enough to open on a phone. The surroundings, the landscaping and the interiors are left out for the same reason, and apartments open in Resimo Web and Resimo Touch. There is no app to download: an iPhone opens the model in Apple AR Quick Look, an Android phone in Google Scene Viewer, and on a desktop the button shows a code to scan with a phone. AR suits a meeting at a client's office, a fair or a broker's desk, where there is no screen to carry. On a weak mobile connection the model can take a while to load, so try it on the network where you plan to use it.

Resimo renderings and films can be ordered on their own, and the model we build for them is ready if you want the application later.

There are two ways to the pictures: classic CGI from our studio, or the fast way, where frames from an existing Resimo application are raised by our graphic designers with AI tools. The studio produces exterior and interior renderings, masterplan shots, animations and 360 panoramas, and it can render the building into your own drone photos of the plot. When the design changes, the pictures are rendered again from the updated model, with no new modeling. If an application is likely later, say so at the start, because the model is then built to the standard the application needs and the second order adds to work already done.

The Resimo AI Sales Assistant answers buyers inside your Resimo Web application from the data you give us about the project, and turns the conversation into a lead.

It answers from your units, prices, descriptions, amenities and location, finds the units that match a brief the buyer writes in their own words, and opens the apartment it is talking about in the same tab. Contact details are collected in the conversation, and with your reps' calendars connected it books the meeting there too. Every conversation lands in the CRM and analytics panel on the visitor's session, with a match rate that shows how many questions found an answer. The assistant answers only from what you load, so the quality of its answers follows the project data. Before launch, read through that data with your sales team, the way you would brief a new rep.

An interactive apartment finder is the search on a development website where buyers pick units on the building itself, and Resimo Web is an apartment finder built in 3D.

A basic finder is a table or a floor plan with clickable units. Resimo Web adds the building in 3D that turns in the browser, filters by rooms, area, floor and price on availability read live from your CRM, apartments in 3D and dollhouse, and the real view from each unit. The buyer sends an inquiry from the apartment card, so the lead reaches your team with the unit attached. It embeds into your existing website as one snippet and works on any phone. If you only need floors and highlighted units online fast, Resimo Light is the lighter version. Whichever finder you choose, make sure it reads statuses from your CRM, because a finder that still shows sold units costs the trust of buyers.

In a Resimo application a buyer configures an off-plan apartment by switching its interior style in 3D, in any unit of the building, and sees the result at once.

Every apartment is furnished in each style, so the buyer compares finishes in the unit they are actually buying, with the view from its windows and the light at the hour they ask about. A style is a system of 150 to 300 furniture models applied to every layout, which is what makes this work across a whole development. A dedicated style designed for your project can sit next to the standard one. Choosing individual fittings and pricing each option is a different scope, and we discuss it per project when your sales process needs it. Start by listing what your buyers really choose before they sign, because that decides what the configurator has to show.

A digital twin for real estate sales is one 3D model of a development, built before the development exists, that every sales surface reads, and it is how Resimo builds every project.

The term usually means a model used to run a finished building. In sales it means something narrower: the building on its real plot, every apartment in its layout and finish, the view from each window, and the statuses and prices from your CRM. Resimo Touch in the sales office, Resimo Web on your website, the renderings, the films and the VR scenes all read that one model, so a change made once reaches all of them. The model is built from your 2D plans and map data, without a site visit. When a supplier offers you a digital twin, ask which surfaces it feeds and where its availability comes from.

A physical show home lets buyers touch one finished apartment, and a virtual show home in a Resimo application lets them walk through every apartment in the development, so many developers use both.

A show flat is built for one layout, takes months and floor space to build, and shows the view from one floor. In the application every unit is furnished in its interior style, the buyer sees the real view from the windows of the apartment they are considering, and a change of finish needs no construction. The physical show home keeps what a screen cannot give: materials in the hand, the height of a room, the weight of a door. Where budget or time allows only one, the application answers more of the questions buyers ask, and a board of material samples next to the screen covers the touch. Decide by how many layouts you sell and how early sales start.

3D renders show a development from angles chosen in advance, and a 3D sales application lets the buyer choose the angle, the apartment and the view, so the two do different jobs.

A render is a still picture: right for a billboard, a brochure or an ad, and finished once it is approved. In a Resimo application the buyer moves around the building, opens any furnished apartment, checks the view from its windows and sees the price and status from your CRM, so the sales conversation runs on the application. Both can come from the same 3D model, which means the campaign and the sales office show one building and the second product builds on the first. If your sales start with an advertising campaign, order renderings first and add the application when the sales office opens, or take the best frames from the application for the campaign.

A standard Resimo Touch project takes 8+ weeks, Resimo Web 6+ weeks and Resimo Light 4+ weeks, counted from the day your plans and unit list are with us.

A larger development takes longer, which is what the plus says, and the number of unique apartment layouts matters more than the number of apartments: a building with many repeated layouts moves faster than a smaller one where every unit is different. A shorter schedule is possible on some projects, quoted and confirmed case by case once our production has checked the scope and your materials. The most common cause of delay is material that arrives late or changes, so the fastest route to launch is complete plans, the unit list and the location at the start. If you have a fixed launch date, give it to us before the quote, and we plan backwards from it.

A Resimo project runs in four stages: you send the materials, we build from the outside in, you review each stage, and we launch the application and train your team.

The surroundings and the masterplan come first, then the buildings, then every apartment interior. Your comments go in before the next stage starts, so nothing reaches the sales office unseen. A project manager runs the project on our side from the first drawing to the launch, takes your comments and tells you what comes next. At launch we install the application where it runs and train the sales team that will use it. The order matters for your side too: decisions about the buildings and the site are needed early, while interior finishes can still settle during production. Name one person on your team who collects the comments, so each review comes back as one list.

A change to your building or unit layouts does not restart a Resimo project, because the model is built from the outside in and project details come last.

Minor design changes during production, such as a facade colour or a small edit to a 2D plan, are usually made at no extra cost. A larger change, such as a new building, a re-planned floor or a different interior style, is quoted before we make it, so you know the cost before the work starts. Because the model is shared, a change made once reaches the touch application, the web application and the renderings together. The same holds after launch: re-planned floors and new phases go into the model the application already runs on. Send each change in writing to your project manager, with the drawing that shows it.

As a rule, Resimo Web goes live after you accept the 3D scene, so every surface shows the approved building.

The web application, the touch application and any renderings read one model, and a scene still in review can change. Publishing it early would put a building in front of buyers that your team may still correct, and the same buyer could then meet two versions of it. When a launch date is very tight, we agree an earlier preview with you and plan the public launch after acceptance. If your campaign starts before the full application can be ready, Resimo Light can put a floor picker and highlighted units online sooner, from the same project data. Tell us the campaign date at the start, and we plan the stages to meet it.

Resimo builds the surroundings of your plot from map data and photographs, so no site visit is needed.

The neighbourhood, the streets and the buildings around the plot come from Google Maps data, which covers the places where our clients build. Where the map is out of date, for example because a new road or building is missing, drone or site photos from you fill the gap, and we ask for them only when they are needed. The one country where the method does not work is China, because Google Maps does not work there. For you this means no travel cost and no wait for a visit, and the view from each window shows what really stands around the plot. If buildings next to your plot are still under construction, tell us what will stand there.

One Resimo application carries several buildings and phases, and a phase can be switched on when it goes on sale.

A development with two towers runs as one project and is delivered together, and a masterplan can carry every development in a district or a resort on one map. Each phase sits in the same model, so when it goes on sale it is switched on and its units appear with their statuses from your CRM. A later phase adds to work already done, because the surroundings, the masterplan and the interior styles are built. Buyers see the whole development in context, including what is planned next to the building they are choosing. Plan the phases with us at the start, even when the later ones are years away, so the model is prepared for them.

Every apartment in a Resimo application is furnished in its interior style, because a style is a system of 150 to 300 furniture models applied to every layout.

Buyers switch between styles on the spot, in any apartment of the building. The style is built as a system: placeholders for furniture and fittings are set in every layout and then mapped to the real models of the chosen style, which is why it reaches hundreds of units as easily as three. A handful of hand-furnished show units, the usual alternative, stops working as soon as a buyer asks about an apartment that is not one of them. A dedicated style designed for your project can be added to the standard one. Choose the styles with your marketing team early, because they shape every interior the buyer sees.

For a quote, Resimo needs the location of the development, the number of buildings and the number of apartments.

With those three facts we can tell you which product fits, what the scope would include and how long delivery would take. The call where we go through it takes about 20 minutes, and nothing has to be prepared on your side beyond knowing the project. Plans and drawings help at this stage and become necessary only when production starts. If you already know where the application will run, such as the sales office, the website or a fair, say so, because the surfaces drive the quote as much as the size does. You can send the three facts through the form on the contact page, and a rep from your region answers with a time for the call.

To start production, Resimo needs the architect's 2D plans, the apartment layouts, the exact location and access to your unit database or a spreadsheet of units.

Anything else you have speeds things up: 3D models, renders, finish decisions and drone photos. The 2D plans are the base of the model, the layouts drive every apartment interior, and the unit database keeps the statuses and prices on screen correct. Late or changing material is the most common reason a schedule moves, and the one we cannot fix from our side, so a complete set at the start is the best protection for your launch date. If something is still missing, send what is settled and tell us when the rest arrives, and your project manager plans the stages around it.

Resimo builds the 3D model from 2D plans, and an existing architectural model only speeds the work up.

Most projects start from the architect's 2D drawings: plans of every floor, elevations and the apartment layouts. Our team builds the buildings from them, and the surroundings come from map data, so the drawings and the location are enough to start. An existing model from the architect saves part of the modeling, and our team checks it before using it. Renders you already have help us match materials and light to what your marketing shows. Send the drawings as they are, and we tell you at the first review if anything is missing. A missing elevation or an unclear layout costs less to settle in the first week than at the interiors stage.

Resimo starts with what is settled and folds in the rest, so undecided finishes do not hold the project back.

A finish decided later goes into the same model, and every screen shows it once it is in. Production runs from the outside in: the surroundings, the masterplan and the buildings are built first and the interiors come last, which gives your team time to settle materials and fittings. If a decision is still open when the interiors start, they can begin in the standard interior style and change to the final finishes once those are agreed. Agree a date for the finish decisions with your project manager at the start, so the interiors are built once and the schedule holds.

Resimo quotes every 3D sales application per project, and the quote follows the size of the development, the surfaces the application runs on and the modules you add.

A single building on one touch screen and a district on four surfaces are different pieces of work, and the number of unique apartment layouts weighs more than the number of apartments. Most of the work is the 3D model itself, so one product alone is rarely much cheaper than two built from the same model. The comparison table on the Solutions page shows the relative budget of Resimo Touch, Web and Light, and the application is bought once, with no subscription. For a quote we need the location, the number of buildings and the number of apartments, and we can quote two options in the same call so you compare them side by side.

Resimo Touch is the largest investment of the three, Resimo Web sits in the middle and Resimo Light is the smallest, which the comparison table shows as $$$, $$ and $.

Web needs no station, because it runs on a screen you already have, while Touch needs a station with a touch screen, which Resimo selects and delivers or specifies for you to buy. Light is the smallest because it is built from pre-rendered shots on a simple brief: floors and highlighted units. The three share one 3D model, so a project that starts with Web and adds Touch later pays for the model once. Within each product, the budget moves most with the size of the development, the number of unique layouts and the modules you add. Ask for a quote on two of them in the same call, and compare the scope line by line.

A Resimo application is bought once, with no subscription, and billed per project stage as each stage is delivered.

It runs on as many machines as you need that meet the specification, so a second sales office or a fair stand adds no licence fee. The warranty of 3 years on the application is included, and so are engine updates, which we handle on our side. What can add cost later is new work: a new phase, a re-planned floor beyond minor changes, a new interior style or new hardware, and each of these is quoted before we start. Plan your budget around the project stages, and ask your rep for the payment schedule that goes with the quote.

Prices and statuses are yours to change in your CRM or the Resimo panel, while plans, unit cards and gallery images are updated by our team on request.

The source files of the application stay with Resimo, and what is handed over at the end of the cooperation is set in the contract. Content changes, such as new plans, a new gallery image or a corrected unit card, go to your project manager and our team applies them. In practice such requests are rare and quick. This keeps one version of the model behind every surface, so the website, the sales office and the renderings show the same building. Statuses and prices stay in your hands every day, because they come from your CRM or the panel. Agree who on your side sends changes, so every request arrives in one place.

Many developers start Resimo with one building or one surface, with a defined scope, and add the rest once the first part is selling.

A first phase on Resimo Web, or one building on the sales office screen, shows your team and your buyers how the application works before you commit to the whole development. Because everything is built on one model, the next building, the next phase or the touch application adds to that work. A defined first scope also makes the decision easier inside your company, with clear responsibilities and a result to point at. If the first part sells and the team uses it, the rest of the development follows on the same model and the same process. Tell us which part of the project sells first, and we propose a first scope around it.

For Resimo Touch the sales office needs a PC station with a touch screen or a totem, and Resimo selects, delivers, installs and configures it.

Resimo Web needs only a screen with a browser, which can be one you already have. For Touch we match the station to the project: large and demanding developments get the higher configuration, and most projects run well on the standard one. Dedicated set-ups such as an immersive room or large curved screens are designed per office. A touch screen is recommended, and the application also runs with a mouse where space is tight. The station is bought once and serves later projects too, because the same machine runs the next application. Tell us the size of the room and where buyers will stand, and we propose the set-up.

Resimo hands over the full specification and helps you buy and install the station wherever you are.

Some developers prefer their own supplier, for procurement reasons or because the station has to be bought locally. We send the exact components the application needs, help you choose where there are alternatives, and install and configure the application on the finished machine. Where you prefer us to supply it, we deliver the station and set it up, which we do in several countries in Europe and North America. Buying locally makes sense when import times or local service matter to you. Either way the application warranty stays the same, and the hardware carries its manufacturer warranty. Send us the offer from your supplier before you order, and we confirm that it matches the specification.

For a sales office, buying the Resimo station pays off, and renting only makes sense for a short event.

Renting pays off for a weekend or up to about two weeks, such as a trade fair, and a long rental ends up costing more than the station itself. A station bought for one project keeps working for years and serves the next ones, and machines we delivered years ago are still in use in sales offices. It is current, high-performance equipment, which is why the purchase looks large at first and then lasts. For a fair, the application can run on a station you already own, or we prepare a rented one for the event. Count the months the sales office will stay open before you decide.

A touch screen is recommended for Resimo Touch but not required, and the application also runs with a mouse.

Mouse control is common at event stands where there is little room, and on a desk where the rep drives the conversation. Touch makes the stronger impression in the sales office, because the buyer moves through the building with their own hand and stays at the screen longer. The application is the same in both cases, so you can start with a mouse and add a touch screen later without new work on the application. A large screen you already own without touch can run the application with a mouse until you decide. Choose by where the buyer stands: in front of the screen, touch works best, and beside the rep, a mouse is enough.

Two screens on one Resimo station show the same picture, and a second independent workstation needs its own station.

We set the second station up the same way as the first. Mirroring helps when a buyer sits across the desk from the rep, or when a large screen on the wall shows what the rep is doing on the touch screen. A separate workstation, where two reps serve two buyers at once, needs its own computer, because the application renders the development in real time for each conversation. The application itself runs on as many machines as you need, with no licence fee per station. Count how many conversations happen at the same time on a busy day, and that is the number of stations to plan.

Resimo matches the station to your project, and most developments do not need the most expensive configuration.

If a station is out of budget altogether, Resimo Web runs in the same office on a screen you already have. The standard configuration carries most projects, and the higher one is for large, demanding developments where buyers expect the highest image quality. A station you already own from an earlier project can run the new application if it meets the specification. Over the life of a sales office, buying the station costs less than renting it. A touch screen can also wait, because the application runs with a mouse. Ask us which configuration your project needs before you buy, and send us the specification of any machine you already have.

Resimo Touch keeps running in the sales office when the connection drops, and availability syncs again once it is back.

The application and the model run on the station itself, so a buyer in front of the screen does not notice the outage. What waits for the connection is the live data: statuses and prices from your CRM refresh when the line is back. For a fair or an event where the venue connection is weak, we prepare the application to run offline, with the latest unit list loaded before the doors open. Resimo Web needs a connection, because it runs in the browser. If the connection in your sales office is unreliable, check the status of a unit in your CRM before you confirm a reservation to a buyer.

The hardware carries its manufacturer's warranty, usually about 2 years, and claims go through Resimo.

The exact period depends on the components, because each part of the station carries its own manufacturer's terms. The application has its own, longer warranty from us, 3 years, which covers failures of the application. With remote access to every station we install, we can usually tell quickly whether a problem lies in the hardware or in the application, and you have one contact for both. When a part fails, report it to your project manager, and we handle the claim with the manufacturer. Keep the purchase documents of the station, because the manufacturer asks for them with every claim.

Resimo Web embeds into your existing website as one snippet, whatever CMS you use, and buyers browse units without leaving your page.

We send the code and the instructions, your web team pastes it in and we check it on your site. The step by step is in the knowledge base. The application loads in a frame on your page, so your header, footer and navigation stay around it. The same application can also run at its own address, for a campaign link or for brokers. Give the frame the full width of the content column, because buyers read floor plans and views better at that size. If your site restricts embedded content, your web team allows the address of the application, and we confirm it works on a test page before launch.

Resimo Web runs in any current browser on a phone, a tablet, a laptop or a touch screen, with nothing to install.

That covers the buyer at home on a laptop, the buyer on a phone after seeing an ad, the rep with a tablet on site and the screen in the sales office. The application adapts its layout to the screen it opens on. Resimo Touch is the exception: it runs on a dedicated station in the sales office, because it renders the development in real time. Resimo VR opens from the browser on standalone headsets, and Resimo AR in the browser of an iPhone or an Android phone. Brokers get the same link as buyers, so nobody needs a separate version. Open the link on the phones your buyers use most before the campaign starts.

Resimo reads unit statuses and prices from your CRM or database, so nobody presents a unit that sold last week.

If you have no CRM, we integrate with a spreadsheet. Statuses and prices come from that one source to every surface, so the touch station, the website and the brokers' link show a unit as sold at the same moment. You choose what buyers see for sold and reserved units, for example whether their prices stay visible. Your team keeps working in the CRM it already uses, and nobody updates the application by hand. Before launch, check that the unit numbers in your CRM match the numbers on the plans, because that match is what links each apartment to its status.

Resimo integrates with any CRM that exposes an API, and with a spreadsheet when there is no CRM.

The standard scope is units, their data and their cards, plus lead registration where your CRM allows it. Each integration is built for the project, so we start by asking which system you use and what it exposes. Without a CRM, a spreadsheet does the same job for statuses and prices, and the Resimo CRM and analytics panel can carry the sales pipeline if you need one. Where the API allows it, a reservation request reaches your sales process with the unit attached. Ask your CRM provider or administrator for API access early, because access is the one step only your side can arrange.

Where your CRM exposes an API, a reservation request from Resimo lands in your sales process with the unit attached.

With the Resimo CRM and analytics panel, the path from browsing to a reserved unit runs end to end. The buyer chooses the apartment and sends the request from its card, and your team sees the request with the unit, the buyer's contact details and the apartments they opened before. What happens next, such as a deposit, a contract or a call from a rep, stays in your sales process. Where your CRM has no API, the request arrives as an inquiry with the unit attached. Decide with your sales team how a request becomes a reservation, and we set the application up to match.

Resimo Web sends its events to your own GA4 property, with the lead event fired only on a submitted enquiry and no personal data in it.

GA4 cannot tell you which apartments one particular buyer looked at. The CRM and analytics panel shows that, session by session. In GA4 you see the agreed set of events next to the rest of your website traffic and your campaigns, so marketing can compare channels by the enquiries they bring. The events reach your property from the embedded application, and Google Tag Manager works too. A setup guide for your web team explains the events and how to count the enquiry as a conversion. Give us your property ID before launch, and we test the events together with your team.

Resimo applications run in our cloud by default, and can run on your own server and under your own domain for a separate quote.

Our cloud runs on EU infrastructure, at Scaleway, a French cloud provider, with content delivered through the Cloudflare network. Updates, statuses and support work there without anything on your side. Your own domain suits a project website that should keep its address, and the embedded application already appears inside your page. Hosting on your own server needs your IT team to provide the environment and keep it running, and we agree in writing who maintains what. Ask for it when your company policy requires the data to stay on your infrastructure, and bring your IT team into the first call.

Resimo shows current prices in more than one currency and areas in square metres or square feet, whichever your buyers expect.

Useful when the apartment is in one country and the buyer in another. A buyer in the Gulf looking at a European project, or a buyer in Europe looking at a project in Dubai, sees the price in a currency they know and the area in the unit they think in. The prices themselves still come from your CRM or your spreadsheet, so the figures your team manages stay the source. The same applies on every surface, from the sales office screen to the website and the brokers' link. Tell us at the start which currencies and units your buyers expect, and we set them up with the project.

The colours of a Resimo application always follow your logotype, and icons and fonts can be adjusted too.

The layout stays ours, because buyers find their way around it without help. The navigation sits where it suits a sales conversation, and changing it per client would make the application harder to use for buyers and for reps who work with more than one project. Your logotype, colours, fonts and icons give the application the look of your project, and the content, from the interiors to the gallery, is yours. Buyers see your brand on the sales office screen and on your website alike, because both run the same application. Send us your brand book at the start, and the application follows it from the first review.

The Resimo CRM and analytics panel shows your leads, your units and a timeline of every visitor session, with the apartments opened and the time spent on each.

Every lead carries its source and campaign, and behavioural scoring tells your team who to call first. Next to the leads sits a board of your buildings, floors and unit statuses, with prices, areas and a change history for every unit. The analytics part shows traffic sources, devices, geography and who is on the site right now, so marketing sees which campaigns bring buyers, down to the unit. Conversations with the AI Sales Assistant appear on the same visitor sessions. Your reps start a call knowing which apartments the buyer opened and for how long, so the first conversation is about the right unit.

The Resimo panel needs your Resimo Web application, because it reads its traffic, and your units, from a spreadsheet or from your CRM.

Everything else we set up with your team. The traffic comes from Resimo Web, so the panel starts showing sessions as soon as the web application is live. The units come from the spreadsheet or the CRM you already use, so statuses stay the same on the board and in the application. You decide who gets access, and to which modules, person by person. If you run an enterprise CRM, keep it and connect it: the panel is the layer that understands units and floors. Send us a list of the people who should use it, with their roles, and we prepare their access before launch.

Leads and units in the Resimo panel are yours and export to a spreadsheet at any time, and the public API reads them too.

We process the data on your behalf under GDPR, and we sign your data processing agreement. Exports cover the leads with their sources and the units with their statuses, so you can move them into your own CRM, a report or an archive. Buyer data can also be anonymised when a buyer asks you to remove it. The API serves the same data to your own systems, for example a reporting tool your board already reads. If the cooperation ends, export what you need before access closes, and agree the handover in the contract. Ask your legal team to send their data processing agreement with the contract, and we work from their version.

Sales, marketing and the board each get access to the Resimo panel modules they need, granted per person.

A sales director usually works in the pipeline and the unit board, marketing in traffic, sources and campaigns, and the board reads the overview of sales and availability on one screen. Access is granted and withdrawn per person, so a change in the team is a change in the panel and nothing else. Access to the panel can also be limited to your trusted network addresses. Everyone works from the same units and the same leads, so sales and marketing stop reconciling two spreadsheets. Start with the people who call buyers, because the panel pays off first in their calls, and add the others once the first leads arrive.

Every conversation with the Resimo AI Sales Assistant lands in the panel on the visitor session, with a match rate showing how many questions found an answer.

Each transcript sits next to the apartments the buyer opened in the same visit, so a rep sees the question and the unit it was about together. Topic analytics across all conversations show what buyers ask about most, which tells marketing what the project page should answer and sales what to prepare for. A low match rate on a topic means the assistant is missing data about it, and adding that data to the project closes the gap. Contact details collected in a conversation arrive as a lead in the panel. Read the transcripts in the first weeks after launch, and add the data buyers ask for that the project does not cover yet.

Resimo encrypts data in transit and at rest, gives access by role and backs up the databases every day.

Access to the panel can also be limited to your trusted network addresses. The platform runs on EU infrastructure, at Scaleway, a French cloud provider, with content delivered through the Cloudflare network, so the data at rest stays in the EU. We process buyer data under GDPR and sign your data processing agreement. The security document with the details of these measures is shared with your IT team on request, under an NDA. Access for our own team is given per person and per project, by the same rule of roles. If your company sends a security questionnaire, send it with the first technical questions, and we answer it together with the document.

Resimo shares its security document with your IT team on request, under an NDA.

The document describes how data is encrypted in transit and at rest, how access is granted by role, how the databases are backed up every day and where the platform is hosted. The short answer is public: the platform runs on EU infrastructure, and we process buyer data under GDPR. The details, including the list of providers that process data for us, go out after a mutual NDA, because they describe our security architecture. Ask your rep for the NDA early, so the review runs alongside the commercial talks and does not delay the start. If your IT team prefers to ask its questions in a call, tell us and we arrange one.

Resimo hosts applications and their data in its own cloud by default, and on a server in a location you choose for a separate quote.

Our cloud runs on EU infrastructure: Scaleway, a French cloud provider, holds the applications and their data, and content reaches buyers through the Cloudflare network. Data at rest therefore stays in the EU, which is what most data protection reviews ask first. A server in a location you choose is available when your company policy or local rules require it, and your IT team then provides the environment with us. Updates and support work the same way in both cases, through the access we agree with your IT team. Tell us about any hosting requirement before the quote, because it changes the scope of the project.

Buyer data in the Resimo panel can be exported and anonymised, which covers the data requests your team receives from buyers.

When a buyer asks what data you hold about them, you export their record, and when they ask to be removed, you anonymise it, so your team answers the request from the panel. Exports also serve your own reporting and archives. A lead holds the contact details the buyer entered in an enquiry and the session that led to it. Under GDPR you decide what happens to that data and we process it for you, under the agreement we sign with you. Mention in your privacy policy that enquiries from the application reach your panel, and link the policy from the enquiry form.

Every Resimo application carries a warranty of 3 years, and the team keeps updating it while the development is still selling.

New buildings, re-planned floors and sold apartments go into the same model the application already runs on. Minor changes during construction are usually handled at no extra cost, and a larger change is quoted first. Statuses and prices keep coming from your CRM, so day-to-day availability needs no request to us. Your project manager stays your contact after launch, and we keep remote access to every station we install, which is how most problems are found and fixed without a visit. Before a launch event or a fair, tell us the date, and we check and update the stations in advance.

The Resimo warranty of 3 years covers failures of the application, and we keep remote access to every station we install.

The hardware is covered separately by its manufacturer, with claims handled through us. The application warranty covers every failure of the application itself for the whole period, and remote access means most problems are diagnosed and fixed without anyone travelling to your office. New content, such as a new phase or a new interior style, is new work and is quoted, while minor changes during construction are usually made at no extra cost. Engine updates are on our side as well. Report a fault to your project manager with a photo or a short description of what the screen shows, and we take it from there.

Every Resimo client has a project manager, and a report by email or phone goes straight to them.

We confirm the report as soon as it arrives. A problem that stops your sales team from working goes to the top of the queue. Your project manager knows your development and your set-up, so you do not have to explain the project again, and brings in our technical team when the problem needs it. With remote access to the station, most problems are checked and fixed without a visit. In the markets where we have a local team, someone can come to the office when a fix needs a person on site. When you report, say which surface is affected, the station, the website or the panel, and what the buyer or rep saw.

Resimo has local support in 11 markets, and remote support everywhere else through the connection we keep to every station we install.

The eleven markets are Poland, Spain, Portugal, Turkey, Iraq, Egypt, Saudi Arabia, the UAE, Oman, Canada and the United States. Remote access is also how most problems get solved there, because it is faster than a visit. Every station we install keeps that connection, which lets our team see what the application is doing, update it and fix it from our side. Outside those markets the station, the hardware warranty and the application warranty work the same way, with claims handled through us. If your market is not on the list, ask us before you buy the hardware, so we can plan how it is delivered and installed.

Resimo handles engine updates on its side, so you do not manage them and you do not pay for them separately.

Applications run on Unreal Engine or Unity, and new projects are delivered on Unreal Engine, our target engine. We prepare an update and install it on the station through remote access, so your sales team keeps working with the version it knows until the new one is ready. The final quality of the picture depends more on the graphics team than on the engine. You do not need anyone on your team who knows either engine. If your IT team installs its own updates on the station, such as operating system updates, agree the timing with your project manager first, so an update never lands on the morning of a launch.

Resimo prepares the application for an event: the stations are checked and updated, the latest unit list is loaded and the application runs offline if the venue connection is weak.

Tell us the dates early, and someone from our team stays reachable over the event weekend. The application at the stand is the one your sales office runs, so the units, prices and views a visitor sees at the fair are the ones your reps show later. The station can be your own or prepared for the event, and renting pays off for the length of a fair. VR fits a stand well, because it is the moment that makes people stop. Send us the stand plan, and we advise where the screen and the station should stand so visitors can use them.

Brokers and agents get Resimo Web as a link that opens on any device, so they show the same development you show in the office.

The link opens the web application with live availability, so a broker abroad shows the same unit status your sales office sees, and nobody works from a price list that is out of date. A rep can also send a link that opens on a specific apartment, so a conversation with a broker or a buyer starts from the unit. Brokers need no hardware and nothing installed. Enquiries sent from the application reach your CRM like any other lead, with the unit attached. Send the link to your broker network with a short note on how to filter units, and they can use it from the first day.

Resimo onboards and trains your sales team at launch, and the application is built so buyers operate it without help, which is what makes reps trust it.

Adoption is our interest too: 92% of our work comes from developers who came back. At launch we install the application, walk your reps through it and show how it fits a sales conversation, from the first question at the desk to choosing the apartment. The interface is built for a buyer who has never seen it, so a rep does not have to be a technical person to use it in front of a client. Your project manager stays available after launch for questions from the team. Bring the reps who will use it into the training, and ask each of them to run one real conversation on it in the first week.